Main content

  • Establishing critical measurements in key areas 
    • Resource management (customer service, forecast/sales plan accuracy, production plan performance, Master Schedule performance / stability, supplier performance, bill of material and inventory accuracy, etc.) 
    • Process reliability (production yields and outputs, supplier and manufacturing quality levels, SPC measurements on key processes, etc.) 
    • Process complexity (average setup time, average cycle time, time to market, average transportation lead times, product flow distances, etc.) 
  • Productivity (inventory turnover, manufacturing productivity by resource, revenue/margin per employee, etc.) 
  • Using visual tools 
  • Determining the best way to measure 
  • Appropriate formulas and calculations 
  • Establishing reasonable tolerances 
  • Building a network of cascading, interdependent performance measurements 
  • What to report and when 
  • Responsibilities and accountabilities for measurement 
  • Using Supply Chain and MRP II/ERP software to support measurements 
  • Uses of measurements 
  • Changing and evolving measurements over time 
  • Focusing on true root causes to improve processes 
  • Avoiding “measurement overload”